bdt299 Privacy Policy

1.1 Information You Provide Directly

When you create an account on bdt299, make a deposit or withdrawal, or contact our support team, the following information may be collected:

• Full name and date of birth (for age verification purposes)
• Email address and mobile number
• Bangladeshi National ID card or passport details (for KYC verification)
• Financial information such as bKash, Nagad, Rocket, or Upay account details
• Residential address

1.2 Automatically Collected Information

When you visit our website, the following information may be collected automatically:

• IP address and device information
• Browser type and version
• Website navigation data and visit history
• Transaction history and gaming activity information
• Information collected through cookies and similar tracking technologies

2.1 Primary Purposes of Use

bdt299 uses your collected information for the following purposes:

• Creating and managing accounts and verifying user identity
• Processing financial transactions — facilitating deposits and withdrawals
• Applying responsible gaming policies and confirming age verification
• Preventing fraud and unauthorized activity
• Providing 24/7 live chat support
• Sending bonuses, promotions, and personalized offers

2.2 Legal and Regulatory Compliance

We retain your information to meet legal obligations. This includes anti-money laundering (AML) and know-your-customer (KYC) verification processes. Information collected for these purposes is kept only for the required period and is never sold to any third party.

3.1 Data Sharing Policy

bdt299 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors (bKash, Nagad, Rocket, Upay) — to complete transactions
• Identity and age verification service providers
• Technology service providers who help operate our platform
• Legal authorities, when required by law

All such third parties are contractually bound to uphold our privacy standards and may only use your information for the specified purpose.

3.2 Game Provider Companies

Our platform offers games from various providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. These providers may receive statistical data about your gaming activity, but they will not have access to your personal identity or financial information.

4.1 Technical Security

bdt299 uses industry-standard security technology to keep your information safe. The following security measures are active on our platform:

• SSL (Secure Socket Layer) encryption — all data transmissions are secured
• Collected data is stored using 256-bit encryption technology
• Regular security audits and vulnerability testing
• Two-Factor Authentication support
• Limited and controlled data access for authorized staff only

4.2 Password and Account Security

You also have a responsibility in keeping your account secure. We advise you to:

• Use a strong and unique password and change it regularly
• Never share your login details with anyone else
• Contact us immediately if you notice any suspicious activity
• Always log out after signing in on a public or shared device

5.1 Use of Cookies

bdt299 uses cookies to ensure the website functions correctly and to improve your experience. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential cookies: Required for login sessions and security
• Functional cookies: To remember your preferences and settings
• Analytics cookies: To analyze usage patterns and improve our service quality

You can control or disable cookies from your browser settings, though this may affect the functionality of some services.

6.1 Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations:

• Active accounts: all information retained for as long as the account is active
• After account closure: financial and KYC information retained for a specific period as required by law
• Inactive accounts: information is reviewed in cases of long-term inactivity

Once the required period has passed, we securely delete or anonymize your personal information.

6.2 Account Deletion Requests

If you wish to delete your account and associated information, please contact our support team. Please note that due to legal obligations, some information may need to be retained for a set period. If there are any pending financial transactions or disputes, account deletion may not be possible until those are resolved.

7.1 Personal Data Rights

As a registered user of bdt299, you have the following rights:

• Right of access: The right to know what information we hold about you
• Right to rectification: The right to request correction of inaccurate or incomplete information
• Right to erasure: The right to request deletion of your information in certain circumstances
• Right to restrict processing: The right to request that data processing be limited in certain cases
• Right to object: The right to object to the use of your information for specific purposes
• Right to data portability: The right to receive your information in a structured format

To exercise these rights, please contact our support team at [email protected].

7.2 Right to Opt Out of Marketing Communications

If you do not wish to receive our promotional messages or offers, you can withdraw that consent at any time by contacting us or using the unsubscribe option in any email we send. However, you cannot opt out of important transaction-related or security messages, as these are an essential part of the service.

8.1 Age Verification and Policy

bdt299 is for users aged 21 and above only. We do not intentionally collect any information from minors. Age verification is a mandatory step when registering on our platform.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information. If you become aware of such an instance, please contact us.

9.1 Updates and Notifications

bdt299 reserves the right to update or change this privacy policy at any time. If any significant changes are made, we will notify you in the following ways:

• Publishing a notice on the website
• Sending a message to your registered email address
• Requesting your consent to the updated policy at the time of login

If you continue to use our services after the updated policy has been published, it will be assumed that you have agreed to the updated policy. We therefore advise you to visit this page regularly.